Delete your account
You can delete your Picturental account at any time. Here are both ways to do it, and exactly what happens afterwards.
In the app or on the site
- Sign in and open your dashboard.
- Go to Settings.
- Scroll to Delete account and follow the prompt.
By email
Email contact@picturental.com from the address on your account and ask us to delete it. We'll confirm and complete it within 30 days, usually much sooner.
What is deleted, and what we must keep
Deleted
- Your profile, name, photo and contact details
- Your saved searches and saved listings
- Your listings stop being published, immediately
Kept, and why
- Records of completed bookings and payments — UK tax and accounting law requires us to keep transaction records for six years.
- Anything needed for an open dispute, damage claim or fraud investigation, until it is resolved.
- Messages you sent as part of a booking — the other party has a legitimate interest in keeping their side of a transaction they were part of, and we don't delete half of a conversation.
- Identity documents submitted for verification, and the fraud checks run on them — kept to stop the same document being used to open a new account under a different name.
Those records are kept to the minimum needed and are not used to contact you. Full detail is in our privacy policy.
Questions first? Email contact@picturental.com and a human will answer.