How Picturental works

You request the dates you want. The owner has 48 hours to accept or decline. If they accept, you pay via Stripe — your card is held until pickup and released to the owner after the rental ends. If they decline or 48 hours pass, the request expires and you pay nothing.

Message the owner straight away through the booking thread. If it can't be resolved, email hello@picturental.com — Picturental Protect covers verified damage claims up to the listed deposit value, provided you reported within the rental window.

Yes — open the booking detail and tap 'Cancel + refund'. You'll get a full refund to the original card. Cancellation isn't available once the rental starts; reach out to support if you need to back out mid-rental.

Once the owner approves and you've paid, message them to agree pickup or shipping logistics. Most owners are flexible about times within reasonable hours; the booking thread keeps everything in one place.

The owner may have blocked those days — try different dates, or check the 'Some upcoming dates are unavailable' panel on the listing for nearby gaps. If a listing genuinely doesn't suit, similar gear is usually a click away in /browse.

12% on top of your daily rate, paid by the renter. Your payout = the daily rate × days, paid out to your Stripe account when the rental completes. You see the renter's full payment breakdown in the booking detail.

Payouts release from Stripe to your linked bank when the rental marks complete (either you mark it complete from the booking detail, or it auto-completes after the rental end date). Stripe typically transfers within 2-3 working days.

Open the listing's edit page and add a blocked range under 'Block out dates'. Those days hide from /browse availability searches and renters can't request them. Existing bookings on those days are unaffected.

Yes — listing edit form has 'Weekly discount %' (applies to rentals of 7-27 days) and 'Monthly discount %' (28+ days). Both are optional, capped at 80%. Encourages longer rentals and shows as a badge on your listing.

Your dashboard lists each listing with view count, bookings, and lifetime earnings. If you're getting views but no bookings, the price or photos are likely the lever. Compare against similar listings in your category.

Yes. Card details are handled by Stripe and never touch Picturental servers. We don't store card numbers. Funds are held in Stripe escrow between payment and rental completion.

Verified members display a green checkmark on their profile and listings. They've completed Stripe Connect KYC (owners) or ID verification (renters). You can choose to only book from / accept verified members.

Damage to gear during the rental, up to the listed deposit value. Theft is covered when reported with a police reference number within 24 hours. Lost or accidentally-broken kit is covered. Wilful damage is excluded.

Scroll to the bottom of any listing detail and tap 'Report this listing'. Pick a reason (scam, inappropriate, prohibited item, etc.) and add details — our trust & safety team reviews every report.